OnlineCash Refund Policy
Effective Date: February 6, 2024
1. Introduction:
OnlineCash values its customers and strives to provide a seamless and satisfying experience. This Refund Policy outlines the conditions under which we offer refunds for Mobile and Electricity bill payments made through our mobile application.
2. Refund Eligibility:
Technical Errors: We will issue a full refund for any Mobile or Electricity bill payment that fails due to a technical error on our platform. This includes errors related to processing, payment gateway issues, or system malfunctions.
Incorrect Amount Paid: If you accidentally pay an incorrect amount for your Mobile or Electricity bill, we will process a refund for the difference, provided the correct payment is made within 24 hours of the initial transaction.
Duplicate Payments: If you are charged twice for the same Mobile or Electricity bill payment due to an error, we will issue a full refund for the duplicate transaction.
Merchant Error: If the Mobile or Electricity service provider incorrectly applies the payment, resulting in a billing discrepancy, we will work with the merchant to resolve the issue and may offer a refund if deemed necessary.
3. Refund Exceptions:
Successful Transactions: We will not issue refunds for successful Mobile or Electricity bill payments. Please ensure you enter the correct bill amount and recipient details before confirming the transaction.
Late Payments: We are not responsible for late fees or penalties incurred due to delayed payments caused by your bank, the service provider, or any other third party.
User Error: We will not offer refunds for transactions initiated with incorrect information, such as invalid phone numbers or account details.
Promotional Offers: Refunds for transactions made using promotional offers or discounts may have specific terms and conditions attached. Please refer to the individual offer details for clarification.
4. Refund Processing Fees:
Mobile Payments: We will deduct a 2% processing fee from all Mobile bill payment refunds to cover transaction charges.
Electricity Payments: We will deduct a 2% processing fee from all Electricity bill payment refunds to cover transaction charges.
5. Refund Processing Time:
Refunds are typically processed within 5-7 business days after approval. However, this timeframe may vary depending on your bank's processing time.
6. Dispute Resolution:
If you have any questions or concerns regarding your refund, please contact our customer support team at [support email address] or [phone number]. We will work diligently to resolve your issue promptly and fairly.
7. Disclaimer:
This Refund Policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates.
8. Contact Us:
For any questions or concerns regarding this Refund Policy, please contact us at:
narendersiwach76@gmail.com
+91 8930968676
We appreciate your understanding and cooperation